Privacy Policy

Introduction

zephyrautoxl is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect information when you use our luxury car rental services in Taiwan.

If you have questions about this policy or how we handle your data, please contact us at [email protected].

Information We Collect

Personal Information

When you book a rental or contact us, we collect the following information:

• Name and contact details (email address, phone number)
• Driver's license information and international driving permit details
• Payment information for processing rental fees
• Rental preferences and special requirements
• Travel itinerary details relevant to your rental

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• IP address and approximate location
• Pages visited and time spent on our website
• Referral source and navigation patterns

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Processing and managing your vehicle rental booking
• Coordinating vehicle delivery and collection
• Providing roadside assistance and support
• Communicating about your rental status and logistics

Legal and Safety Compliance

• Verifying driver qualification and insurance eligibility
• Processing payments and maintaining financial records
• Complying with legal obligations under Taiwan law
• Protecting against fraud and unauthorized activity

Service Improvement

• Understanding how clients use our services
• Analyzing website traffic and user behavior
• Improving our booking process and customer support
• Developing new services based on client needs

Data Sharing and Third Parties

We do not sell your personal information. We may share your data with:

Service Providers

We work with trusted service providers who assist with:

• Payment processing and financial transactions
• Insurance coverage and claim processing
• Vehicle maintenance and logistics coordination
• Website hosting and technical infrastructure

Legal Requirements

We may disclose information when required by Taiwan law, court order, or government regulation, or when necessary to protect our rights and property.

Data Protection Measures

We implement appropriate technical and organizational measures to protect your information:

• Encryption of sensitive data during transmission
• Secure servers with restricted access controls
• Regular security assessments and updates
• Staff training on data protection procedures
• Monitoring systems for unauthorized access attempts

Cookies and Tracking

Our website uses cookies to improve your browsing experience and analyze site usage. For detailed information about our cookie practices, please see our Cookie Policy.

You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

Data Retention

We retain your personal information for the following periods:

• Rental booking records: Seven years (for financial and legal compliance)
• Driver license verification: Duration of rental plus two years
• Payment information: As required by financial regulations
• Communication records: Three years from last interaction
• Website analytics data: Two years from collection

Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights:

Access and Correction

You may request access to your personal information and ask us to correct any inaccuracies.

Data Portability

You may request a copy of your personal data in a structured, commonly used format.

Deletion

You may request deletion of your personal information, subject to legal retention requirements.

Objection

You may object to processing of your data for marketing purposes.

Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will delete it promptly.

International Data Transfers

Your information is primarily stored and processed in Taiwan. If data is transferred outside Taiwan, we ensure appropriate safeguards are in place to protect your information in accordance with this policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes indicates your acceptance of the updated policy.